Phone: +36 20/354 4444 (from 8:00 to 20:00)

General Information

Frequently asked questions and answers

How long can we book the room on the day of arrival?

When can I check out on the day of departure?

Is it possible to stay longer in the room or use the wellness after check out?

Is there a hairdryer in the rooms?

What is an HSB voucher worth HUF 5,000?

Is it possible to redeem the 5,000 HUF HSB voucher?

Can we take pets with us?

Are towels provided?

How can I use the hotel wifi?

Is it possible to smoke in the rooms?

Contact and transport information

What is the exact address of the hotel?

What phone number and e-mail address can I reach the hotel?

How to get to the hotel by bus?

Can we approach the hotel by train?

Meal information

Can we have lunch/dinner at the hotel?

How long can we have breakfast?

Can they provide a special diet?

Payment information

Is it necessary to make an advance payment or provide a credit card guarantee?

How long and how to pay an advance?

What payment methods do we accept?

our hotel has a contract with all 3 service providers (OTP Bank, MKB Bank, K&H Bank). The following pockets can be used for payment:

What cannot be paid with a Szép card:

What are the free services?


ServicePre-orderedOn the spot
Breakfast of Mátra delicacies in the hotel 1,490 HUF / person / occasion 2,490 HUF / person / occasion
Panoramic jacuzzi 999 HUF / person / day 1,999 HUF / person / day
Champagne stocking 2,999 HUF / bottle 3,999 HUF / bottle
VIP bathrobe 999 HUF / person / day 1,999 HUF / person / day
Infrared and Finnish saunas with sauna sheets 9999 HUF / person / day 1,999 HUF / person / day
Hotel slippers 999 HUF / slippers (in pairs) 1,490 HUF / slippers (in pairs)
Private refrigerator in the room 999 HUF / day 1,999 HUF / day
Drink vending machine (0-24) The prices of the products are available automatically.
Charging station for electric cars (22 kw) 5,000 HUF / car / charge
Event organization Based on an individual offer.
Party room, Bose with sound system, lighting technology Based on an individual offer.
Lunch, dinner option a la carte (4 SEASONS - Palóc Bistorant) According to menu prices.
Sledge rental 4,999 HUF / sledge / day 5,999 HUF / sledge / day

Wellness information

How Many Degrees is an Outdoor Jacuzzi?

Can external guests use the wellness areas?

What kind of saunas are in the hotel?

How long can you use the saunas?

How long can you use the outdoor jacuzzi?

Do you provide a separate wellness sheet?

Do they provide bathrobes?

What are the highlights and festive periods in 2020?

Valentine's Day:



Long weekend of August 20:

Autumn Break:

Christmas, Between two holidays:

New Year's Eve: