General Information
Frequently asked questions and answers
How long can we book the room on the day of arrival?
- From 3 pm to 8 pm.
When can I check out on the day of departure?
- 7 am to 10 am.
Is it possible to stay longer in the room or use the wellness after check out?
- Only if they stay within the framework of an extension (3,000 HUF / room). If you use this service, you can stay in the room and at the hotel until 3:00 p.m.
Is there a hairdryer in the rooms?
- It is available in some rooms but can be requested free of charge at reception.
What is an HSB voucher worth HUF 5,000?
- The voucher can be redeemed at the High-Tech Sports Base (HSB) in Mátrafüred for a minimum purchase of 20,000 HUF. More information: here.
Is it possible to redeem the 5,000 HUF HSB voucher?
- No.
Can we take pets with us?
- Our hotel does not accept pets.
Are towels provided?
- Towels are provided for all our guests.
How can I use the hotel wifi?
- The name of the free network is 4evszakhegyihotel. Password required: Hegyihotel19
Is it possible to smoke in the rooms?
- Smoking is NOT allowed in the rooms! Smoking is only allowed in the designated smoking area on site. XLII of 1999 on the protection of non-smokers. According to the implementation of the law, smoking is prohibited in the closed areas of the hotel (including the guest rooms) and the public areas. Hotel employees have the right to warn guests and any other person in the hotel area to comply with the law or to stop the illegal behavior. Guests and any person staying in the hotel are required to comply with the law and to comply with any requests. If the hotel operator is fined by the competent authority for the infringing conduct of any guest or other person on the hotel premises, the operator reserves the right to transfer or pay the amount of the fine to the person who commits the infringing conduct. demand. In case of violation, especially smoking in the rooms, the smoking guest is obliged to pay an additional cleaning fee of 50,000 HUF, which will be charged to the room bill. Smoking should only take place in the designated area.
Contact and transport information
What is the exact address of the hotel?
- 3233 Mátraháza, Pagoda út 4. There is a small service road between the Mátraháza large car park and the post office, at the end of which you can find the hotel.
- GPS latitude: 47.869611
- GPS Longitude: 19.978321
What phone number and e-mail address can I reach the hotel?
- Tel: +36-20/354-4444
- E-mail: hotel@4evszak.hu; sales@4evszak.hu
How to get to the hotel by bus?
- The name of the bus station near the hotel is "Mátraháza bus station". There are direct flights to the surrounding major cities. (Eger, Gyöngyös, Budapest)
- Plan your trip by bus, click here for details.
Can we approach the hotel by train?
- They can only come to Gyöngyös by train. From there, we recommend taking the bus.
- Click here for schedules if you are traveling by train.
Meal information
Can we have lunch/dinner at the hotel?
- It is possible to have lunch or dinner in our restaurant in Mátrafüred, Palóc Bistorant
- or order from there to the hotel via www.palocfutar.hu
- Lunch order placed by 11.30 am . Delivery: until 1 pm.
- Dinner order submission: until 5 pm. Delivery: until 6.30 pm.
- We provide a HUF 1,000 / adult/day coupon for each of our room reservations for lunch and dinner.
- Address: 3232, Mátrafüred, Parádi út 8.
- Tel: (06 37) 630 863
- Web: palocetterem.hu
How long can we have breakfast?
- 08: 00-09: 00th
Can they provide a special diet?
- For guests eating special diets, please indicate your preference when booking.
- Our gluten-, lactose- and egg-sensitive guests can also choose from the breakfast buffet and our a’la carte menu in the majority of cases, with the help of our service colleagues.
- However, we do not always have the raw materials needed for special diets. Most of the ingredients for general meals are available in our catering unit, so our guests who require special meals may need to take care of their meals.
- For detailed information about meals and ingredients, please write to us etterem@4evszak.hu at the e-mail address
Payment information
Is it necessary to make an advance payment or provide a credit card guarantee?
- Yes, regardless of the period, a number of people, room type, it is necessary to make an advance payment or provide a credit card guarantee. If the booking is not guaranteed by the specified date, it will be automatically canceled.
How long and how to pay an advance?
- The order must be guaranteed by the 5th working day following the confirmation of the order by providing bank card details or by making an advance payment to our bank account number. We kindly ask our dear guests to indicate their billing address in the announcement.
- Our postal address: 3233 Mátraháza, Pagoda út 4.
- Company name and account number: Kiss Beatrix (E.V.) CIB Bank Zrt: 10700299 68946689 55800006
What payment methods do we accept?
- Forward reference
- cash
- credit cards
- AMEX card
- Experience cards(elmenyshop.hu)
- SZÉP card:
our hotel has a contract with all 3 service providers (OTP Bank, MKB Bank, K&H Bank). The following pockets can be used for payment:
- Accommodation pocket
- Hospitality pocket
- Leisure pocket
What cannot be paid with a Szép card:
- Tourist tax
What are the free services?
- Reception: 08.00 - 20.00
- The closed, camera-monitored parking lot
- All rooms (LCD TV, fridge for a fee, hotel safe, hairdryer, suitcase)
- Each forest-view room has a deer-view binocular stand
- Free WIFI throughout the hotel
- Baby-friendly services (baby corner, care equipment, high chair, cot, baby bedding, diapers, baths)
- Fitness equipment
- Accessible room
- Playground - Barbecue, cauldron, barbecue
- Bicycle storage
- X-box room
- foosball Table
- Ski and sled storage (equipment rental, ski service, ski lessons)
- Ping pong table
- 30 types of board games
- Petanque court
WHAT SERVICES ARE AVAILABLE AGAINST PAYMENT?
| Service | Pre-ordered | On the spot |
|---|---|---|
| Breakfast of Mátra delicacies in the hotel | 1,490 HUF / person / occasion | 2,490 HUF / person / occasion |
| Panoramic jacuzzi | 999 HUF / person / day | 1,999 HUF / person / day |
| Champagne stocking | 2,999 HUF / bottle | 3,999 HUF / bottle |
| VIP bathrobe | 999 HUF / person / day | 1,999 HUF / person / day |
| Infrared and Finnish saunas with sauna sheets | 9999 HUF / person / day | 1,999 HUF / person / day |
| Hotel slippers | 999 HUF / slippers (in pairs) | 1,490 HUF / slippers (in pairs) |
| Private refrigerator in the room | 999 HUF / day | 1,999 HUF / day |
| Drink vending machine (0-24) | The prices of the products are available automatically. | |
| Charging station for electric cars (22 kw) | 5,000 HUF / car / charge | |
| Event organization | Based on an individual offer. | |
| Party room, Bose with sound system, lighting technology | Based on an individual offer. | |
| Lunch, dinner option a la carte (4 SEASONS - Palóc Bistorant) | According to menu prices. | |
| Sledge rental | 4,999 HUF / sledge / day | 5,999 HUF / sledge / day |
Wellness information
How Many Degrees is an Outdoor Jacuzzi?
- 38 C°
Can external guests use the wellness areas?
- External guests are not allowed to use the hotel's spa for the time being.
What kind of saunas are in the hotel?
- We have 1 Finnish and 1 infrared sauna.
How long can you use the saunas?
- By default, between 10-12 in the morning and 18-20 in the afternoon.
How long can you use the outdoor jacuzzi?
- By default, between 10-12 in the morning and 18-20 in the afternoon.
Do you provide a separate wellness sheet?
- We can provide for a fee. Daily fee in case of advance booking: 999 HUF / person/day. Which already includes the use of the sauna. On the spot: 1,999 HUF / person / day.
Do they provide bathrobes?
- In case of advance booking: we provide at 1,000 HUF / person up to S-XXL sizes. On the spot: 1,999 HUF / person / day.
What are the highlights and festive periods in 2020?
Valentine's Day:
- February 14-16, 2020
Easter:
- April 10-13, 2020
Pentecost:
- May 29-June 1, 2020
Long weekend of August 20:
- August 20-23, 2020.
Autumn Break:
- October 23-November 1, 2020
Christmas, Between two holidays:
- December 23-29, 2020
New Year's Eve:
- December 29, 2020. The 1st of January.